Trulia is dead to me.

by Kris Berg on February 4, 2008

Trulia is dead to me.

Kristn.jpg 

At least, their listing widget is. But, I’m fickle.

trulia_widget.jpg

I have been displaying their admittedly cool widget on the side bar here for some time now, but I have finally thrown in the towel. I am just a little ol’ agent working for a big ol’ company, and I have been outgunned. And, without boring the pants off of our three civilian (non-agent) readers, I will give only the abbreviated Kris Notes version of how Google ultimately prevailed.

Trulia populates their site by either crawling websites or receiving feeds. Now, I am in a position to feed my listings, but my company, instead, feeds my listings on my behalf and on the behalf of the thousands of other affiliate agents. Clearly, duplicate listings on the Trulia site would be a problem, so my feed and I were shown the door in favor of a better date with my Broker. I can’t say that I blame them, but my own personal branding efforts tend to get squashed like a bug in the process.

This is becoming a common problem. Zillow, the dudes for whom I sang many praises recently for catering to the individual agents and winning our hearts in the process, has become a bit of a two-timer as well. Sure, my photo and phone number appear next to my company-fed listings, but my website has been subordinated and now resides in a cyber-trash bin somewhere, while requests for “more information” are shuttled off to my Broker’s site. Don’t get me wrong, I still love what these guys are doing, warts and Zestimates (pardon the redundancy) and all. And, again, I can’t say that I would do it any differently if it was my own site I was trying to populate with listing data, but as an agent, I’m not feeling the love.

So, back to handy and adorable little Trulia widget. The sad thing is that I really liked and found value in Trulia’s listing display mash-up; it is both customizable and attractive. So, I found myself relying on the inferior and unpredictable crawl-my-website approach, which was my only option. This, however, was enormously unreliable, and it had become a perpetual surprise package of “which listings are accidentally going to be displayed today?” Advantage, Google.

This morning I replaced the Trulia widget with my own Google maps mash-up. It is not as pretty (when a marker is clicked, the information box is not conveniently sized to fit entirely within the viewing area, making it necessary for one to scroll a bit), and it requires that I manually update the maps with each status change or new entry, but at least I can control it. It is incomplete for now, but by sundown will accurately display the homes for sale which we represent – all of them. This is much more than I could ever say for the Trulia version.

For a programmer, this should be a pretty easy problem to address. If someone out there can find a solution, I will drop my Google map like a hot potato in favor of your (branded) widget.  Zillow – get moving! Trulia – it’s not too late to woo me back! You know you want to win my affections and occupy the coveted space on my side bar!


ABOUT THE AUTHOR  Kris Berg is Co-Owner and Designated Broker of San Diego Castles Realty. If not-so static web sites are your thing, go here at once where you will find loads of real estate information including homes for sale, market trends, floor plans and more. Kris's hobbies include fencing and spot welding. She likes kittens.


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The San Diego Home Blog » Blog Archive » Contrarian or stupid? Don't be surprised if I ignore you.
February 25, 2008 at 9:13 am

{ 17 comments… read them below or add one }

Drew Meyers from ZillowNo Gravatar February 4, 2008 at 5:46 pm

Kris-
I can’t promise anything, but we’ll see if we can come up with a widget that fits your needs :)

Kris BergNo Gravatar February 4, 2008 at 6:21 pm

I knew you were a man that could be bought! Yea, Drew!

Greg TracyNo Gravatar February 4, 2008 at 6:50 pm

Kris,

The sad fact is that no company is going to care about your business as much as you do and no nationwide website can serve you and your local needs like you can.

Agents need to have their own destination website, or a website that is powerful enough and has the best technology so consumers will keep coming back to it. Agents need to have their own website and then promote it and puch it and build their own brand- and along with all the cool technology they add their personality and local knowledge because that’s something that no national website can offer.

Trulia is a company founded by tech guys. It’s got some cool technology, but tech guys don’t know real estate like a great Realtor does…

http://blueroof.wordpress.com/2008/02/04/trulia-tech-guys-in-realtors-clothing/

Rob from TruliaNo Gravatar February 4, 2008 at 7:15 pm

Hi Kris – this is Rob from Trulia. Sorry the map isn’t displaying your listings. We’re looking into the issue now and will get back to you when we have more information. Don’t give up on us yet!

Kris BergNo Gravatar February 4, 2008 at 7:23 pm

Thanks, Rob. I really do miss the pretty widget. May the best man win! :)

Greg -

Nice to see you here again. You know I am a fan. You are right, but they attract eyeballs, and my selling clients would like those eyeballs directed to their homes. I can present their homes in a much better light on my little site than can the thousand-pound gorillas, so I make it my business to ensure that all roads lead back to me when I can.

rudyNo Gravatar February 4, 2008 at 8:20 pm

Hi Mrs. Berg!

You sure know how to get someones attention don’t cha?

Believe me, Trulia cares! As Rob said, the team is discussing your issue and we’ll get back to you soon.

I had a blast hanging with you in NYC. Next time bring Steve will ya? I’d love to meet the other half of the San Diego dynamic duo :)

Best,

Rudy

Kris BergNo Gravatar February 4, 2008 at 8:33 pm

Sellsius Rudy? :) I knew you when!

You know me too well. I, of course, love Trulia. I dream about little green exclamation points, in fact. However, this particular issue has been a bee in my bonnet for awhile. On the one hand, you guys are handing this out for free. Who am I to complain? On the other hand, it has to serve its purpose.

By the way, I told JF that you are buying dinner in SF this summer at the next Inman thingy. I have decided to stop eating until then so that I am REALLY hungry (and expensive).

rudyNo Gravatar February 4, 2008 at 8:48 pm

Kris,

My wife is looking at me and asking me why I have this huge smile on my face. I told her because I have a big head. She threw the remote at me.

Now back to the matter at hand…..We’re here to help you Kris. So please hang in there.

If you stop eating, so will I. I’m not entirely too keen on that idea. So until then, how about we mutually agree to continue to nourish ourselves? I’ll start saving my pennies now so we can have a glorious feast. Deal?

Rudy

Kris BergNo Gravatar February 4, 2008 at 8:58 pm

Deal. I have already lobbied privately for your first raise. I know it’s early, but what the heck. I like Mexican, by the way.

And I love the Big Head joke. :)

rudyNo Gravatar February 4, 2008 at 9:12 pm

You’re too much Kris :)

Yummy! Mexican is one of my favorites too. I guess I have to figure out how to do a big head smiley face now…..

Have a wonderful night!

Rudy

Jay ThompsonNo Gravatar February 4, 2008 at 9:47 pm

They have Mexican food in San Francisco? Real Mexican food?

Brad NixNo Gravatar February 5, 2008 at 7:35 am

As a broker/owner/agent I am very interested in how this issue pans out. I would to find a solution that works for me as a broker and still allows customization and functionality to my agents.

Google Maps is great, but it’s too time consuming to generate and edit. An automated solution is best, in my opinion.

Kris BergNo Gravatar February 5, 2008 at 7:48 am

>it’s too time consuming to generate and edit.

Which is precisely why my “accurate by sundown” goal didn’t pan out.

Andrew MattieNo Gravatar February 5, 2008 at 3:02 pm

Have you seen any of our modules yet? http://www.diversesolutions.com/dsSearchAgent-Modules.htm . They’re all included for free w/ our IDX solution, and they hook up directly to the MLS itself so that the listings displayed in it are always up-to-date.

If you have seen them and don’t like them, let me know why. I am / we are always open to any and all feedback we can get.

rudyNo Gravatar February 5, 2008 at 8:13 pm

Hi Kris!

I know the team has been in contact with you and just wanted to let you I’ve been in the loop too.

Rudy

Kris BergNo Gravatar February 6, 2008 at 8:32 am

Rudy – You guys are all over it. Big post coming up on Trulia’s excellent customer service. Thanks!

rudyNo Gravatar February 6, 2008 at 9:16 am

Hi Kris!

:)

Rudy

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